How do I take a screenshot?
Screenshots are a snapshot of what's currently visible on your screen. They can be very helpful when you want to show a Customer Support Representative an image of what you're seeing.
If you're using Android 4.0 or later, including on a 3rd or 4th Generation Kindle Fire device, follow the steps below to take a screenshot and attach it in an email:
- Press and hold the power button and the volume down button at the same time. You'll see an animation on your screen, indicating that the screenshot was taken.
- The screenshot will be saved to your Gallery.
- You can now attach the screenshot to your email.
Please don't send screenshots using an app. The picture will not come through. Instead, please open your internet browser and go to your mail client's website to send a screenshot.